REFUND AND RETURNS POLICY
Due to state health, safety, and sanitary regulations regarding food and consumable edible products, Camino Gummiess maintains a strict policy regarding returns.
CONSUMABLE GOODS RETURN RESTRICTIONS
To safeguard product integrity and safety, WE CANNOT ACCEPT RETURNS OR EXCHANGES on any opened, unsealed, or consumed edible products, chocolates, mints, or gummies.
Eligible Returns & Replacement Claims
We want you to be completely satisfied with your purchase. We will gladly issue replacements, store credit, or refunds under the following specific circumstances:
- Incorrect Product Delivered: You received an item different from what was ordered.
- Damaged or Defective Item: Products arrived damaged during shipping or melted beyond usability despite proper handling.
- Expired Product: An item arrived past its printed expiration date.
How to Submit a Claim
If you experience an issue with your order, you must notify us within 7 calendar days of delivery:
- Email our support team at clientservice@caminogummiess.com.
- Provide your full name, Order Number, and a detailed description of the issue.
- Attach clear photographs of the outer packaging, shipping label, and the affected item(s).
Upon review and verification, our team will dispatch a replacement at no extra charge, issue store credit, or process a refund back to your original payment method.
Order Cancellations
Orders may be cancelled for a full refund only if the request is received before the order has been processed and fulfilled. Once a tracking number has been generated and your parcel has entered carrier custody, the order cannot be cancelled.